Privacy Policy

Our commitment to protecting your privacy and data security

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Table of Contents

1. Introduction2. Information We Collect3. How We Use Your Information4. Contact Information

1Introduction

ChumiAI ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered messaging platform that integrates with WhatsApp Business API and Instagram Direct Messages.

By using ChumiAI services, you consent to the data practices described in this policy.

2Information We Collect

2.1 Account and Business Information

  • Business Profile Data: Business name, description, industry, website URL, logo
  • User Account Data: Name, email address, phone number, user role
  • Subscription Information: Plan type, billing details, payment history
  • Contact Information: Business contact email and phone numbers

2.2 Platform Integration Data

  • WhatsApp Business API Data: Phone number IDs and business account IDs, Access tokens and webhook configurations, Message routing and delivery information
  • Instagram Integration Data: Instagram business account information, Direct message access permissions, Profile and business details

2.3 Customer Communication Data

  • Message Content: Text messages, images, documents, audio, video, location data, and contacts shared through WhatsApp and Instagram
  • Conversation Metadata: Message timestamps, delivery status, conversation duration, participant information
  • Customer Information: Phone numbers, WhatsApp profile data, Instagram usernames, profile pictures, and interaction history

2.4 AI Processing Data

  • AI Context and Analysis: Conversation summaries, customer intent analysis, sentiment analysis, and AI-generated responses
  • Training Data: Anonymized conversation patterns used to improve AI performance
  • Response Analytics: AI response quality metrics and optimization data

2.5 Product and Catalog Data

  • Product Information: Names, descriptions, prices, categories, images, inventory status
  • Platform Product IDs: WhatsApp catalog IDs, Instagram shop product identifiers
  • Synchronization Data: Last sync timestamps and platform-specific product metadata

2.6 Usage and Analytics Data

  • API Usage Metrics: WhatsApp message counts, OpenAI API requests, Instagram API calls
  • Performance Data: Response times, conversation completion rates, customer satisfaction scores
  • System Logs: Webhook events, error logs, system performance metrics

2.7 Technical Data

  • Device Information: IP addresses, browser type, operating system
  • Authentication Data: Login timestamps, session information, security tokens
  • Integration Settings: Webhook URLs, API configurations, custom settings

3How We Use Your Information

3.1 Service Delivery

  • Provide AI-powered customer messaging across WhatsApp and Instagram
  • Process and respond to customer inquiries using artificial intelligence
  • Synchronize product catalogs across integrated platforms
  • Manage multi-user team collaboration and role-based access

3.2 AI Enhancement

  • Train and improve our AI models for better conversation understanding
  • Analyze conversation patterns to enhance response quality
  • Customize AI behavior based on your business context and preferences
  • Generate insights and recommendations for customer engagement

3.3 Platform Operations

  • Maintain secure connections with WhatsApp Business API and Instagram
  • Process webhook events and real-time message delivery
  • Monitor system performance and ensure service reliability
  • Provide customer support and technical assistance

3.4 Business Analytics

  • Generate usage reports and conversation analytics
  • Track subscription usage and billing metrics
  • Provide insights on customer behavior and business performance
  • Create aggregated statistics for service improvement

4Contact Information

General Support

Email: support@chumiai.app

Your Privacy Matters

This Privacy Policy reflects our commitment to protecting your privacy while delivering powerful AI-enhanced messaging capabilities across WhatsApp Business API and Instagram platforms.

Document Version: 1.0
Last Reviewed: January 1, 2025