Terms of Service
Legal agreement governing your use of ChumiAI services
Table of Contents
1Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and ChumiAI ("Company," "we," "us," or "our") regarding your use of the ChumiAI platform, including our AI-powered messaging services, WhatsApp Business API integration, Instagram Direct Message management, and related services (collectively, the "Service").
Legal Agreement
By creating an account, accessing, or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Service.
2Description of Service
2.1 Platform Overview
ChumiAI provides an AI-powered messaging platform that enables businesses to:
- Automate customer conversations through WhatsApp Business API and Instagram Direct Messages
- Manage multi-platform messaging with intelligent AI agents
- Synchronize and manage product catalogs across social media platforms
- Collaborate with team members using role-based access controls
- Analyze customer interactions and business performance metrics
Service Components
- AI Conversation Management
- Multi-Platform Integration
- Product Catalog Sync
- Team Collaboration Tools
- Analytics Dashboard
- API Access (Pro/Enterprise)
Service Availability
We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible.
3Subscription Plans and Billing
4.1 Subscription Tiers
- Trial Plan: Free 14-day trial with limited features
- Starter Plan: Basic features for small businesses
- Professional Plan: Advanced features for growing businesses
- Enterprise Plan: Custom solutions for large organizations
4.2 Billing Terms
- Subscriptions billed monthly or annually in advance
- All fees are non-refundable except as required by law
- 30 days notice for pricing changes
- Usage beyond plan limits may incur additional charges
4AI Service Terms and Limitations
AI Accuracy and Reliability
You acknowledge that:
- • AI responses are generated automatically and may contain errors
- • You are responsible for reviewing automated responses when necessary
- • We do not guarantee accuracy of AI-generated content
- • Critical business decisions should not rely solely on AI recommendations
5User Responsibilities and Conduct
Prohibited Activities
You may not use our Service to:
- • Send spam, unsolicited messages, or promotional content without consent
- • Harass, threaten, or abuse customers or other users
- • Transmit malicious code, viruses, or harmful content
- • Impersonate others or misrepresent your business identity
- • Collect personal information without proper consent
6Contact Information
Customer Support
Email: support@chumiai.app
Legal Agreement
By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.